Fashion City operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Fashion City is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you.

We may collect the following categories of personal information:

Contact Details

• Name

• Billing address

• Shipping address

• Phone number

• Email address

Financial Information

• Credit card details

• Debit card information

• Payment confirmation

• Transaction details

Account Information

• Username

• Password

• Account preferences and settings

Transaction Information

• Items viewed

• Products added to cart

• Purchases

• Returns or exchanges

• Past transactions

Communications

Information you provide when contacting customer support or communicating with us.

Device Information

• IP address

• Browser type

• Device information

• Network connection

Usage Information

Information about how you interact with our website including pages visited, browsing behavior and actions taken on the Services.

Personal Information Sources

We may collect personal information from:

• Directly from you when you create an account, place an order or contact us.

• Automatically through cookies and tracking technologies when you browse our website.

• Service providers who help us operate our store.

• Partners or third parties where permitted by law.

How We Use Your Personal Information

We use your personal information for the following purposes:

Provide and Improve Our Services

To process orders, complete payments, deliver products, manage accounts, provide recommendations and improve the shopping experience.

Marketing and Advertising

To send promotional emails, offers, and advertisements related to products and services.

Security and Fraud Prevention

To protect customers and our business from fraud, illegal activities or security threats.

Customer Support

To respond to inquiries, resolve issues and communicate with customers.

Legal Compliance

To comply with legal obligations and respond to lawful requests from authorities.

How We Share Personal Information

We may share personal information with:

• Service providers and partners who help operate our store

• Payment processing providers

• Shipping and logistics partners

• Technology and analytics services

Because our store is powered by Shopify, some data may also be shared with Shopify in order to operate and improve the Services.

We may also disclose information when required by law or to protect our legal rights.

Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies separately.

Children's Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If a parent or guardian believes their child has provided personal information, they may contact us to request deletion of the data.

Security and Data Retention

We take reasonable precautions to protect your personal information.

However, no method of transmission over the internet is completely secure. We retain personal information only as long as necessary to provide our services, comply with legal obligations and resolve disputes.

Your Rights

If you are located in the United Kingdom or European Economic Area (EEA), you may have the following rights:

• Right to access your personal data

• Right to request correction of inaccurate data

• Right to request deletion of personal data

• Right to object to processing

• Right to restrict processing

• Right to withdraw consent

• Right to data portability

To exercise any of these rights, please contact us.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. When this occurs, we ensure appropriate safeguards are in place as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page with the revised date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Fashion City

Address:
Spring Gardens
GV4C+VC London
City of London
United Kingdom
Postcode: SW1A 2BB

Email: fashionscityuk@gmail.com
Phone: +44 20 7123 4561

For the purposes of data protection laws, Fashion City is the data controller of your personal information.

Fashion City
Fashion & Lifestyle Products