Thank you for shopping with Fashion City. This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may take slightly longer. Customers will be notified if there are any significant delays.

Shipping Time

Estimated delivery times depend on the customer’s location.

United Kingdom:
7–10 business days

International Orders:
7–15 business days

All destinations: 8–13 working days

Delivery times may vary due to customs clearance, shipping carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on selected orders or during special campaigns.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery status.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipping the order.

Lost or Delayed Packages

Fashion City is not responsible for delays caused by shipping carriers, customs clearance, or external factors beyond our control.

However, if your package appears to be lost or significantly delayed, please contact our support team and we will assist you.

Damaged Packages

If your order arrives damaged, please contact us immediately with photos of the damaged product and packaging so we can investigate and resolve the issue.

Contact Information

If you have any questions about our Shipping Policy, please contact us:

Fashion City

Address:
Spring Gardens
GV4C+VC London
City of London
United Kingdom
Postcode: SW1A 2BB

Email: fashionscityuk@gmail.com
Phone: +44 20 7123 4561

Fashion City
Premium Fashion & Lifestyle Products